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Add the FEATURES_SPEC process for turning explorations into specs and PRs
FEATURES_SPEC/AGENTS.md describes how an exploration is distilled into a feature spec and how a spec is turned into PRs against a current main; the product spec template is the sidecar a brainstorming session fills in. The folder is excluded from oxfmt: a product spec is immutable once a spec leaves draft, and the process documents are prose in their own style. Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com>
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"$schema": "./node_modules/oxfmt/configuration_schema.json",
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"printWidth": 80,
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"sortPackageJson": false,
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"ignorePatterns": ["pnpm-lock.yaml", "node_modules", "dist"]
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"ignorePatterns": ["pnpm-lock.yaml", "node_modules", "dist", "FEATURES_SPEC"]
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}
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# FEATURE_SPEC — Agent Instructions
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This folder holds **feature specs distilled from experiments**. A spec is the durable
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artifact of an exploration; the exploration branch is not. Each spec must contain
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enough information for an agent to produce mergeable PRs against a *current* `main`
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without access to the original branch.
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## What this folder is not
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- Not a design-doc archive. Specs that are not intended to be implemented do not
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belong here.
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- Not a place for narrative. Prose that does not constrain the implementation or its
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verification should be cut.
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- Not a substitute for the PR description. The spec explains *why* and *what must be
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true*; the PR explains *this diff*.
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## File naming
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`YYYY-MM_Snake_Case_Title.md` — e.g. `2026-09_Raise_Hand_Improvements.md`
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The filename is immutable once committed. Renames break links from PRs, issues and
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the drift log. If scope changes fundamentally, write a new spec and set
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`supersedes:` / `superseded_by:`.
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A sidecar `YYYY-MM_Snake_Case_Title.product.md` holds the product spec — user stories,
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functional requirements, success criteria. Copy `_TEMPLATE.product.md`. Product owns
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it; see "Brainstorming: the product spec".
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An optional sidecar `YYYY-MM_Snake_Case_Title.notes.md` holds lessons learned,
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narrative, dead-end logs and anything else that is worth keeping but does not
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constrain the implementation. Rules:
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- The sidecar is **never load-bearing**. Agents do not read it to derive
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implementation, and nothing in it may contradict or extend the spec. If a note
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constrains the work, it belongs in `## Decisions`, `## Rejected alternatives` or
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`## Measurements` instead.
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- Agents may append to it (an observation from a drift check, a wrong turn during
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implementation) and must never rewrite or delete existing content.
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- An agent that is `blocked` may read the sidecar to draft an open question, but
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quotes what it found rather than acting on it.
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- No sidecar is required. An empty one is worse than none.
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## Style: facts only
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Applies to the spec file only. The product spec is prose by design and the notes
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sidecar is unconstrained. The spec is re-read on every regeneration, where prose costs context
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and dilutes the contract, so:
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- Bullets, not paragraphs. Declarative present tense. No motivation, no background,
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no summary of what the code currently does beyond locating the change.
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- Name things instead of describing them — a path, a symbol, an event type, a command,
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an event id. A reference is shorter and more precise than a sentence about it. Which
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kind of reference is allowed depends on the section; see "Reference durability".
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- One line per decision plus at most one sentence of rationale. If the rationale needs
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more, the extra goes in the sidecar.
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- No judgement adjectives (clean, elegant, proper, obviously) and no hedging (should
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probably, might be nice). Either it is a constraint or it is not in the spec.
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- `## Problem` is at most five bullets.
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- Target under 200 lines for the whole spec; over 300 lines, split the feature or move
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material to the sidecar.
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The test for any line: does it constrain the implementation, constrain its
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verification, or record a measured fact? If not, delete it or move it to the sidecar.
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## Reference durability
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The spec must stay implementable against a `main` nobody has seen yet, so which
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references are allowed depends on how fast they rot. Most to least durable:
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1. Protocol identifiers — `m.reaction`, `m.call.member`, `m.relates_to`, a reaction
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key. MSC-bound; effectively permanent.
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2. Observable behaviour. Permanent.
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3. Concept names — membership, participation, session.
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4. Test names. Survive file moves and renames, because the test moves with the code.
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5. Exported symbols. Survive refactors sometimes.
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6. File paths. Rot fast.
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7. Line numbers. Never.
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Per section:
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- `## Problem`, `## Measurements`, `## Slicing plan`, `## Drift log` — any reference,
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paths and internal symbols included. These describe the codebase **as of `base`**. A
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reference going stale here is a finding for the drift check, not a defect, and
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removing the concrete references would leave the drift check with nothing to verify.
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- `## Decisions`, `## Acceptance criteria` — levels 1 to 4 only. No file paths, no
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internal symbols. This is the part that has to hold against a future `main`.
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- An acceptance criterion that is not user-observable is tagged `[internal]` and
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anchored by **its test name**, not by the symbol under test. The test name moves with
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a refactor; the symbol does not.
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`[internal]` ACs are legitimate and expected: an invariant that no current consumer can
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observe is exactly what protects the consumer that does not exist yet. Tagging them
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keeps visible which ACs defend a product requirement and which defend a code
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invariant.
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## Required frontmatter
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```yaml
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---
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status: draft # see state machine below
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blocked_from: null # state to return to when leaving `blocked`
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title: Raise hand improvements
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owner: <human handle> # a human, always
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signoff: # join condition for leaving exploration.signoff
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eng: pending
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design: pending
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product: pending
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experiment_ref: <branch name or commit sha of the spike, if any>
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base: <sha of main the spec was validated against>
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repos: [matrix-js-sdk, element-call] # in dependency order
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specs: [MSC4143] # protocol documents touched, if any
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supersedes: []
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superseded_by: null
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---
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```
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`base` is mandatory and is what makes drift detectable. `owner` is a human even when
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every section was drafted by an agent.
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## Brainstorming: the product spec
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The usual entry point is a human handing an agent a one-line feature idea. The output
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of that session is `<stem>.product.md`, not code and not a feature spec. Copy
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`_TEMPLATE.product.md` and fill it.
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Ownership: an agent may create and fill this file during `brainstorm`. From `draft`
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onwards **product owns it and agents do not edit it** — not to fix wording, not to
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resolve a marker, not to reconcile it with the code. Agents raise mismatches in the
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feature spec's `## Open questions`.
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If product's source of truth lives outside the repo (a tracker, a design doc), put its
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URL in the header `**Source**:` line and keep the requirement text and ids in the repo
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anyway. The ids are what the feature spec references; a link alone cannot be traced.
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Agent behaviour during the session:
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- **Ask, do not assume.** An unanswered question is recorded as
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`[NEEDS CLARIFICATION: <the question>]`, inline where the answer would go. Filling a
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gap with a plausible guess is the main failure mode of this state — the marker is a
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deliverable, not a defect.
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- Ask in one round of at most five questions, ordered by how much the answer changes
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the shape of the feature. Do not interview.
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- **No implementation in the product spec.** No file paths, symbols, libraries, event
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types, API shapes or framework names. If a requirement cannot be stated without them,
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it is not a product requirement.
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- Every user story must be independently deployable and demonstrable on its own. A
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story that only makes sense once another story ships is not a story; merge it.
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- More than four priority levels means more than one feature. Split before `draft`.
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- Never invent an SC number. Ask for the target, or mark it
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`[NEEDS CLARIFICATION]`.
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For protocol and infrastructure work, success criteria may be expressed as observable
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client behaviour or a wire-level invariant ("a client joining mid-session converges
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within one sync"), but still never as a code path or an internal API.
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`FR-###` and `SC-###` ids are immutable once assigned. Product may revise the document
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at any time, including after `in_production`, but a changed requirement gets a **new
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id** and the old one is marked superseded — never edited in place. Renumbering silently
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breaks every AC that references it, and there is no way to detect that afterwards.
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A new or changed FR after `implement` does not amend the current spec's scope. It is
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either a new feature spec or the next iteration; the mapping table simply shows an
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unmapped FR, which is the intended signal.
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## Traceability
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The product spec states intent; the feature spec states what must be true and how it is
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checked. They are kept in sync by ids, not by duplication.
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- Every `FR-###` maps to at least one acceptance criterion. Tag the AC with its
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origin: `AC2 [FR-003] — <observable behaviour>`.
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- Every `SC-###` maps to an entry in `## Measurements` with a method. An SC with no
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measurement blocks `exploration.signoff`.
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- Every user story maps to at least one slice. **Slice order follows story priority**
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(P1 first) unless a technical dependency overrides it, and the override is recorded
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in the slicing plan with its reason.
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- An AC with no `FR` origin is allowed and expected — implementation-level invariants
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have no counterpart in the product spec. The converse is not: an unmapped FR is an
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incomplete spec.
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- Agents do not resolve a mismatch between the two. The product spec wins on intent,
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the feature spec wins on verification; a genuine contradiction is `blocked`.
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## Status state machine
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Transitions are explicit; an agent may perform only the ones marked (agent).
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```
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brainstorm ─► draft ─► exploration ─► implement ─► qa ─► in_production
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│ │ │
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└──────────────┴────────┴──► blocked ──► (blocked_from)
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│
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└──► abandoned
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```
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Exploration has sub-states, written dotted in `status`:
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```
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exploration.scoping ─► exploration.iterating ─► exploration.signoff
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▲ │ │
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└───────────────────────┴──────────────────────┘
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```
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- `brainstorm` → `draft`: human. Requires `<stem>.product.md` to exist with at least one
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P1 story carrying acceptance scenarios, every FR and SC id assigned, and every
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remaining `[NEEDS CLARIFICATION]` copied into the feature spec's `## Open questions`.
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- `draft` → `exploration.scoping`: human. Requires `## Problem` and `## Out of scope`.
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Scoping before the branch exists is what keeps exploration from becoming the
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long-lived branch this folder replaces.
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- `exploration.scoping` → `.iterating`: human. `experiment_ref` must name the branch.
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- `.iterating` → `.signoff`: human. Requires `## Decisions`, `## Acceptance criteria`,
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`## Rejected alternatives` and `## Measurements` to be complete, no
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`[NEEDS CLARIFICATION]` left in the product spec, and full traceability (below).
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- `.signoff` → `implement`: **only when all three sign-offs in `signoff:` are `ok`.**
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This is a join, not a sequence — a single reviewer cannot advance it. On entering
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`implement`, the exploration branch stops being a base: it is reference material,
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and implementation branches off current `main` (see "Turning a spec into PRs").
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- `.signoff` → `.iterating`: human, on any sign-off returning changes. Reset the
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rejecting role to `pending`; leave the others as they are.
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- `implement` → `qa`: (agent) when every acceptance criterion is covered, as recorded
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in `## PRs`, and the feature flag is enabled in the QA environment.
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- `qa` → `in_production`: human. The flag is on by default in production.
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- `qa` → `implement`: (agent) when a QA finding needs code. See "QA feedback".
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- any active state → `blocked`: (agent) when drift or an unresolved question prevents
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progress. Requires a drift-log entry and `blocked_from: <state>`. Do not guess and
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continue. Leaving `blocked` returns to `blocked_from`, never to a fixed state.
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- any state → `abandoned`: human only.
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`in_production` is terminal. A production regression does not reopen the spec: it
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either is an ordinary bug fix with no spec, or it is a new spec. The acceptance
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criteria remain as the regression contract (see "QA feedback").
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## QA feedback
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The point of the `qa` state is not to record that testing happened. It is to make the
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spec a better regeneration source than it was before implementation. So:
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- Every reproduced QA finding becomes **either** a new acceptance criterion **or** a
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new entry in `## Rejected alternatives`. Never a prose note, never only a bug
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tracker link.
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- (agent) may **append** ACs during `qa`, with provenance:
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`AC7 [qa: <issue ref>] — <observable behaviour>` plus its check. Appending is
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allowed; rewriting or reordering existing ACs is not.
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- A finding that invalidates a decision does not become an AC. It sets `blocked` — a
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decision is human-owned in every state.
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- A finding that is out of scope goes to `## Out of scope` with its issue ref, so the
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next regeneration does not treat it as a gap.
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This also applies after `in_production`: a production bug that reveals a missing AC is
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appended with `[prod: <ref>]` provenance without any state change.
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## Required sections
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Order matters — agents read top-down and the first three sections are the contract.
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1. **`## Problem`** — up to five bullets. What breaks today, for whom, observably,
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with the file or symbol where it breaks.
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2. **`## Decisions`** — the choices the exploration settled, each with a one-line
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rationale. **Human-owned. An agent must never add, remove or reword a decision.**
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If a decision is missing, set `blocked` and ask.
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3. **`## Acceptance criteria`** — the load-bearing section. Each item must be
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mechanically checkable and name its check:
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- `AC1 [FR-002] — <observable behaviour>` / `check: yarn vitest run src/reactions/ReactionsReader.test.tsx -t "backfill"`
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- `AC2 [FR-002] — <observable behaviour>` / `check: manual, <exact steps>`
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- `AC3 [internal] — <invariant>` / `check: yarn vitest run <file> -t "<test name>"`
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An acceptance criterion without a check is a wish; reject the spec (`blocked`).
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4. **`## Rejected alternatives`** — what the experiment tried and why it failed,
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including measurements. This exists so regeneration does not re-walk dead ends. If
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this section is empty for a spec with an `experiment_ref`, the spec is incomplete.
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5. **`## Measurements`** — numbers from the experiment with the method used to obtain
|
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them (command, hardware, load profile). Numbers without a method are not usable as
|
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regression baselines and must be marked `unverified`. A baseline states its direction: a
|
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count that unrelated work grows — tests passing, test files — is a floor (`≥ n`); a
|
||||
cost — latency, CPU, bundle size — is a ceiling (`≤ n`). An exact count is stale as
|
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soon as `main` moves and is not a drift finding.
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6. **`## Out of scope`** — explicit non-goals, so agents stop expanding the diff.
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7. **`## Slicing plan`** — ordered, independently mergeable PRs (see below).
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8. **`## Drift log`** — append-only, agent-written.
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9. **`## PRs`** — append-only list of `#<n> — <state> — <ACs covered>`.
|
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|
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Optional: `## Open questions` (blocks `exploration.signoff`), `## Migration / compat` (mandatory
|
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whenever wire format, event schema, or a published API changes).
|
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## Turning a spec into PRs
|
||||
|
||||
Run these steps in order. Do not skip step 2.
|
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|
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1. **Fetch and pin.** `git fetch origin` and record `origin/main`'s sha as `head`.
|
||||
Never start from the exploration branch, and never rebase it — the branch is
|
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reference material, not a base.
|
||||
2. **Drift check** against `base..head`:
|
||||
- Do all files, symbols and modules named in the spec still exist?
|
||||
- Have the invariants in `## Decisions` been contradicted by changes in main?
|
||||
- Do the commands in `## Acceptance criteria` still run?
|
||||
Write the result as a drift-log entry. On a contradicted decision: set `blocked`,
|
||||
do not implement.
|
||||
3. **Re-derive the slicing plan** if drift changed it. Each slice must:
|
||||
- build and pass CI on its own,
|
||||
- be reviewable in one sitting (target < 400 changed lines, hard stop at 800 —
|
||||
split further rather than exceeding it),
|
||||
- map to at least one acceptance criterion, and
|
||||
- land behind a flag or be inert if it is not the last slice of a user-visible
|
||||
change.
|
||||
4. **Implement one slice at a time**, branch `spec/<spec-slug>/<n>-<short>` off the
|
||||
pinned `head`. Tests for the slice's ACs go in the same PR as the code. A PR merges
|
||||
only when every check of every AC it lists passes on that PR: automated checks in
|
||||
CI, manual checks performed by a human reviewer with the result recorded in the PR
|
||||
description. An AC is *covered* once such a PR has merged.
|
||||
5. **Open the PR** linking the spec path and listing the ACs it covers. Update
|
||||
`## PRs` and `status`.
|
||||
6. **Do not touch merged or reviewed slices.** See the regeneration rule.
|
||||
|
||||
## The regeneration rule
|
||||
|
||||
Regeneration from spec is only allowed **before a human has reviewed the PR**.
|
||||
|
||||
Once review has started, the PR is a shared artifact: rebase, fix forward, push
|
||||
incremental commits. Regenerating discards the reviewer's context and silently
|
||||
invalidates their approvals. If regeneration is unavoidable after review, close the
|
||||
old PR with an explanation and open a new one — never force-push a fresh generation
|
||||
over a reviewed branch.
|
||||
|
||||
## Cross-repo and protocol work
|
||||
|
||||
When `repos` has more than one entry, PRs are opened in `repos` order and each PR
|
||||
body states which upstream PR it depends on. Merging out of order is a spec
|
||||
violation, not an optimisation.
|
||||
|
||||
When `specs` is non-empty:
|
||||
- the implementation PR references the section of the MSC it implements,
|
||||
- unmerged MSCs require the implementation to be feature-flagged and documented as
|
||||
unstable (unstable prefixes, not stable identifiers), and
|
||||
- any deviation from the MSC text is recorded in `## Drift log`, not silently
|
||||
resolved in favour of the code.
|
||||
|
||||
## Drift-log format
|
||||
|
||||
Append-only, newest last:
|
||||
|
||||
```
|
||||
### 2026-09-14 — drift check (base 4f2a1c9 → head 9b17e02)
|
||||
- `ReactionsReader.getLastReactionEvent` now takes a `CallMembership` instead of an
|
||||
event id → AC2 and AC3 check commands still valid, slice 3 needs rework
|
||||
- BLOCKING: decision D2 assumes a membership event change may keep a hand raised; main
|
||||
now clears all reaction relations on membership replacement. Needs owner decision.
|
||||
```
|
||||
|
||||
Drift entries are never rewritten or deleted, including entries that were later
|
||||
resolved. The log is the record of why the implementation diverged from the
|
||||
exploration.
|
||||
|
||||
## Hard rules
|
||||
|
||||
- Never fill a `[NEEDS CLARIFICATION]` marker with a guess, in any state.
|
||||
- Never put file paths, symbols or library names in the product spec.
|
||||
- Never reference a file path or an internal symbol in `## Decisions` or
|
||||
`## Acceptance criteria`. Behaviour, protocol identifiers, concepts and test names
|
||||
only.
|
||||
- Never edit `<stem>.product.md` after `draft`, and never renumber an FR or SC id.
|
||||
- Never add a line that does not constrain the implementation, constrain its
|
||||
verification, or record a measured fact. It goes in the sidecar or nowhere.
|
||||
- Never modify `## Decisions`, `## Problem`, or `## Acceptance criteria`. These are
|
||||
the human contract. Propose changes in `## Open questions` and set `blocked`.
|
||||
- Never invent measurements or acceptance checks. Absent is better than plausible.
|
||||
- Never widen scope past `## Out of scope`, even when the fix looks trivial.
|
||||
- Never open a PR while `status` is `draft`, any `exploration.*`, or `blocked`.
|
||||
- Never delete a spec file. Terminal states are `in_production` or `abandoned`.
|
||||
- If the spec and current `main` disagree about how the system works, **main wins as
|
||||
description, the spec wins as intent** — record the difference and stop.
|
||||
|
||||
## Spec template
|
||||
|
||||
```markdown
|
||||
---
|
||||
status: draft
|
||||
blocked_from: null
|
||||
title:
|
||||
owner:
|
||||
signoff:
|
||||
eng: pending
|
||||
design: pending
|
||||
product: pending
|
||||
experiment_ref:
|
||||
base:
|
||||
repos: []
|
||||
specs: []
|
||||
supersedes: []
|
||||
superseded_by: null
|
||||
---
|
||||
|
||||
## Problem
|
||||
|
||||
## Decisions
|
||||
- D1 — <decision> — <why>
|
||||
|
||||
## Acceptance criteria
|
||||
- AC1 [FR-###] — <observable behaviour>
|
||||
- check: <command or exact manual steps>
|
||||
- AC2 [internal] — <invariant>
|
||||
- check: <command, anchored by test name>
|
||||
|
||||
## Rejected alternatives
|
||||
- <approach> — <why it failed> — <evidence>
|
||||
|
||||
## Measurements
|
||||
- <metric>: <value> (method: <command / setup>)
|
||||
|
||||
## Out of scope
|
||||
|
||||
## Slicing plan
|
||||
1. <slice> — covers AC1 — depends on: none
|
||||
|
||||
## Drift log
|
||||
|
||||
## PRs
|
||||
```
|
||||
@@ -0,0 +1,117 @@
|
||||
# Feature Specification: [FEATURE NAME]
|
||||
|
||||
**Feature Branch**: `[###-feature-name]`
|
||||
**Created**: [DATE]
|
||||
**Feature Spec**: `[YYYY-MM_Title.md]` <!-- status lives in the feature spec's frontmatter, not here -->
|
||||
**Owner**: [product handle]
|
||||
**Source**: [URL of the tracker/doc this mirrors, or "this file"]
|
||||
**Input**: User description: "$ARGUMENTS"
|
||||
|
||||
## User Scenarios & Testing *(mandatory)*
|
||||
|
||||
<!--
|
||||
IMPORTANT: User stories should be PRIORITIZED as user journeys ordered by importance.
|
||||
Each user story/journey must be INDEPENDENTLY TESTABLE - meaning if you implement just ONE of them,
|
||||
you should still have a viable MVP (Minimum Viable Product) that delivers value.
|
||||
|
||||
Assign priorities (P1, P2, P3, etc.) to each story, where P1 is the most critical.
|
||||
Think of each story as a standalone slice of functionality that can be:
|
||||
- Developed independently
|
||||
- Tested independently
|
||||
- Deployed independently
|
||||
- Demonstrated to users independently
|
||||
-->
|
||||
|
||||
### User Story 1 - [Brief Title] (Priority: P1)
|
||||
|
||||
[Describe this user journey in plain language]
|
||||
|
||||
**Why this priority**: [Explain the value and why it has this priority level]
|
||||
|
||||
**Independent Test**: [Describe how this can be tested independently - e.g., "Can be fully tested by [specific action] and delivers [specific value]"]
|
||||
|
||||
**Acceptance Scenarios**:
|
||||
|
||||
1. **Given** [initial state], **When** [action], **Then** [expected outcome]
|
||||
2. **Given** [initial state], **When** [action], **Then** [expected outcome]
|
||||
|
||||
---
|
||||
|
||||
### User Story 2 - [Brief Title] (Priority: P2)
|
||||
|
||||
[Describe this user journey in plain language]
|
||||
|
||||
**Why this priority**: [Explain the value and why it has this priority level]
|
||||
|
||||
**Independent Test**: [Describe how this can be tested independently]
|
||||
|
||||
**Acceptance Scenarios**:
|
||||
|
||||
1. **Given** [initial state], **When** [action], **Then** [expected outcome]
|
||||
|
||||
---
|
||||
|
||||
### User Story 3 - [Brief Title] (Priority: P3)
|
||||
|
||||
[Describe this user journey in plain language]
|
||||
|
||||
**Why this priority**: [Explain the value and why it has this priority level]
|
||||
|
||||
**Independent Test**: [Describe how this can be tested independently]
|
||||
|
||||
**Acceptance Scenarios**:
|
||||
|
||||
1. **Given** [initial state], **When** [action], **Then** [expected outcome]
|
||||
|
||||
---
|
||||
|
||||
[Add more user stories as needed, each with an assigned priority]
|
||||
|
||||
### Edge Cases
|
||||
|
||||
<!--
|
||||
ACTION REQUIRED: The content in this section represents placeholders.
|
||||
Fill them out with the right edge cases.
|
||||
-->
|
||||
|
||||
- What happens when [boundary condition]?
|
||||
- How does system handle [error scenario]?
|
||||
|
||||
## Requirements *(mandatory)*
|
||||
|
||||
<!--
|
||||
ACTION REQUIRED: The content in this section represents placeholders.
|
||||
Fill them out with the right functional requirements.
|
||||
-->
|
||||
|
||||
### Functional Requirements
|
||||
|
||||
- **FR-001**: System MUST [specific capability, e.g., "allow users to create accounts"]
|
||||
- **FR-002**: System MUST [specific capability, e.g., "validate email addresses"]
|
||||
- **FR-003**: Users MUST be able to [key interaction, e.g., "reset their password"]
|
||||
- **FR-004**: System MUST [data requirement, e.g., "persist user preferences"]
|
||||
- **FR-005**: System MUST [behavior, e.g., "log all security events"]
|
||||
|
||||
*Example of marking unclear requirements:*
|
||||
|
||||
- **FR-006**: System MUST authenticate users via [NEEDS CLARIFICATION: auth method not specified - email/password, SSO, OAuth?]
|
||||
- **FR-007**: System MUST retain user data for [NEEDS CLARIFICATION: retention period not specified]
|
||||
|
||||
### Key Entities *(include if feature involves data)*
|
||||
|
||||
- **[Entity 1]**: [What it represents, key attributes without implementation]
|
||||
- **[Entity 2]**: [What it represents, relationships to other entities]
|
||||
|
||||
## Success Criteria *(mandatory)*
|
||||
|
||||
<!--
|
||||
ACTION REQUIRED: Define measurable success criteria.
|
||||
These must be technology-agnostic and measurable.
|
||||
-->
|
||||
|
||||
### Measurable Outcomes
|
||||
|
||||
- **SC-001**: [Measurable metric, e.g., "Users can complete account creation in under 2 minutes"]
|
||||
- **SC-002**: [Measurable metric, e.g., "System handles 1000 concurrent users without degradation"]
|
||||
- **SC-003**: [User satisfaction metric, e.g., "90% of users successfully complete primary task on first attempt"]
|
||||
- **SC-004**: [Business metric, e.g., "Reduce support tickets related to [X] by 50%"]
|
||||
Reference in New Issue
Block a user